Free standard worldwide delivery over £150
Delivery for smaller items is by Royal Mail 2nd class with proof of posting,there are different postage options for a quicker delivery time.
International delivery rates are as follows:
– France, Germany & Spain – £6.95 flat rate.
– Rest of Europe – £7.00 flat rate.
– USA, Canada & South America – £10.00 flat rate.
– Russia – £15 flat rate.
– China, Hong Kong, Macau, Japan, Thailand, Taiwan & Singapore – £14.00 flat rate.
– Australia & New Zealand & ROTW – £12.00 flat rate.
Unfortunately personalised items are not returnable or refundable.We are only human and mistakes do sometimes happen,in this instance we will send a replacement asap.
Sale items are final sale and cannot be returned. In some cases, an exchange can be offered in particular circumstances. This is up to company discretion and provided an exchange is requested within 10 working days.
International customers can request an exchange via email since those orders may take longer to reach us.
We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly.
Please supply clear documentation stating whether you require an exchange or refund. If you do not supply any instructions, your order will be refunded by default. Please allow up to 10 working days from receipt of a return for the replacement goods to be dispatched.
It can take up to 28 working days for a refund to be processed and reflect in your account. especially after busy periods such as Christmas, please keep this in mind when returning goods.
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
In some cases, we will email to ask if you would like an exchange for something else. All refunds will be as per the original method of payment. If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs.
If you have received a faulty, damaged, or incorrect item, contact support at firstname.lastname@example.org and we will send you a free return label.
Unfortunately we can not reimburse or send money to cover your return expenses.
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